FAQ
1.1 These General Terms and Conditions (hereinafter "GTC") of Alexandra Zilke, trading as "Adventure Cats" (hereinafter "Seller"), apply to all contracts for the delivery of goods concluded by a buyer (hereinafter "Buyer") with the Seller regarding the goods presented by the Seller in their online shop. The inclusion of the Buyer's own terms and conditions is hereby objected to, unless otherwise agreed.
1.2 Buyer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are not related to their commercial or self-employed professional activity.
1.3 Seller within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their commercial or self-employed professional activity.
2.1 The product presentations in our online shop are an invitation to you to make a purchase. By clicking the [BUY NOW] button, you are making a binding offer to buy. Please note that our products are intended for private use and for common household quantities only.
2.2 We may accept your order by sending you a separate confirmation email or by delivering the goods within five business days. Please be aware that receiving an automated email acknowledging your order does not represent acceptance of a contract.
2.3 If we discover clerical errors or misprints, or if there are technical transmission errors that affect the price, we reserve the right to appeal. If you have already made a payment, we will refund it promptly.
2.4 Order processing and communication are carried out primarily via email and automated order processing. The customer must ensure that the email address he has provided for order processing is accurate so that emails sent by the seller can be received under this address. In particular, when using SPAM filters, the customer must ensure that all emails sent by the seller or by third parties commissioned with the processing of the order can be delivered.
3.1 The prices stated in the Adventure Cats online store are Euro prices.
3.2 Unless otherwise stated in the seller's product description, the prices quoted are inclusive of VAT, and will be shown separately on every invoice. Any additional delivery and shipping costs that may apply will be separately stated in the respective product description.
3.3 The payment option(s) will be communicated to the customer on the seller's online shop.
3.4 If payment in advance by bank transfer has been agreed, the payment is due immediately after the conclusion of the contract, unless the parties have agreed on a later due date.
3.5 You have the option to pay for our goods and services using the payment service provider Stripe. When choosing this payment method, you will enter your payment details directly on our website. Stripe is a payment service provided by Stripe Inc., 510 Townsend Street, San Francisco, CA 94103, USA. By selecting this payment method, you agree to the processing of your payment details by Stripe. Stripe may use other payment service providers to process payments, for which specific payment terms may apply and which will be communicated to you separately. Further information about Stripe can be found on their website at https://stripe.com/.
For more information about our delivery options, shipping rates, and estimated delivery times, please refer to our 'Delivery and Shipping' page.
5.1 If the Seller offers to ship the goods, the delivery shall be made within the delivery area specified by the Seller to the delivery address specified by the Customer, unless otherwise agreed. The Seller will use all reasonable efforts to ensure that delivery is made on time. However, delivery times may vary depending on the delivery location and the availability of the goods. When processing the transaction, the delivery address specified by the Customer shall be decisive.
5.2 If the delivery of the goods fails due to reasons for which the Customer is responsible, the Customer shall bear the reasonable costs incurred by the Seller as a result. This shall not apply with regard to the costs for the return shipment if the customer effectively exercises its right of revocation. In the event of an effective exercise of the right of revocation by the Customer, the provision made in the Seller's revocation instructions shall apply to the return costs.
5.3 If the Customer is acting as an entrepreneur, the risk of accidental loss and accidental deterioration of the sold goods shall pass to the Customer as soon as the Seller has delivered the goods to the forwarding agent, the carrier or any other person or institution designated to carry out the shipment. If the customer is acting as a consumer, the risk of accidental loss and accidental deterioration of the goods sold shall in principle pass to the customer only upon delivery of the goods to the customer or a person authorized to receive the goods.
5.4 The Seller reserves the right to withdraw from the contract in case of incorrect or improper self-delivery. This shall only apply in the event that the Seller is not responsible for the non-delivery and the Seller has, with due diligence, concluded a specific covering transaction with the supplier. The Seller shall make all reasonable efforts to procure the goods. In case of non-availability or only partial availability of the goods, the customer will be informed immediately and the consideration will be refunded without delay.
5.5 Self-collection is not possible for logistical reasons.
6.1 Ownership of the delivered goods shall pass to the customer upon delivery, but the seller retains a security interest in the goods until full payment of the purchase price has been received.
6.2 The customer agrees to cooperate with the seller in taking any steps necessary to perfect and maintain the seller's security interest, including executing financing statements and other documents as requested by the seller. In the event of non-payment or other default by the customer, the seller may exercise its rights as a secured creditor under applicable law.
6.3 The Buyer shall be responsible for maintaining the goods in good condition until payment has been made. If the Buyer breaches this retention of title clause, the Seller shall have the right to reclaim the goods. In such a case, the Buyer shall be obliged to hand over the goods to the Seller without delay.
6.4 The Buyer shall bear the costs of such a return. The Buyer hereby agrees to cooperate fully with the Seller in such cases and to take all reasonable measures to ensure the Seller's rights.
7.1 You have the right to cancel your order within 14 days of receiving your Adventure Cats product. To do so, simply notify us by email at here4u@adventurecats.world of your decision to cancel.
7.2 We will provide a full refund of the purchase price and any shipping costs, except for any additional costs incurred if you chose a more expensive shipping option. You must return the product to us within 14 days of your cancellation notice, and you will be responsible for the cost of return shipping.
7.3 Exceptions to the right of cancellation include perishable items and sealed items that cannot be returned for health or hygiene reasons.
7.4 Voluntary right of revocation is not granted to business entities.
8.1 The legal warranty for defects applies to all Adventure Cats products. Details about any additional warranties and their specific terms and conditions can be found on the product pages and special information sections in our online store.
8.2 For any inquiries or concerns, please feel free to contact our customer service team at here4u@adventurecats.world via email.
9.1 We are fully responsible for claims arising from damages caused by us, our legal representatives or agents, without any limitation under the following circumstances:
injury to life, body or health
intentional or grossly negligent breach of duty
warranty promises as agreed
the scope of application of the Product Liability Act
9.2 If we, our legal representatives or agents, negligently breach essential contractual obligations, which are crucial for the proper execution of the contract and which our contractual partner relies on regularly (cardinal obligations), our liability shall be limited to the foreseeable damages at the time of concluding the contract, which typically occur.
9.3 Except for the above cases, we exclude any claims for damages.
10.1 This Agreement shall be governed by and construed in accordance with the laws of Cyprus, without regard to its conflicts of law provisions. Any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity or termination, shall be subject to the exclusive jurisdiction of the courts of Cyprus.
10.2 The European Commission has established an online dispute resolution platform which can be accessed via the following link: https://ec.europa.eu/consumers/odr. This platform is designed to provide consumers with a means of resolving disputes related to online purchase or service contracts in an out-of-court setting.
10.3 The Seller is under no obligation to participate in a dispute resolution procedure before a consumer arbitration board and is not willing to do so.